Shipping, Returns & Import Duty Info

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x NT$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

Order Process

How We Prepare Your Ride

1. Order Placed Confirmation sent immediately.

2. Assembly & Prep

In Stock: 1-3 Business Days
Out of Stock: 15-30 Business Days (Hand-built precision takes time)

3. Shipping

• International: FedEx / SF Express / OCS / UPS

• Taiwan (Local): 中華郵政 / 順豐 / 大榮 / 新竹物流

Shipping & Delivery

Free Shipping
We offer Free Worldwide Shipping on orders over $119 USD.

Delivery Time

Once shipped, international delivery typically takes 5-7 Business Days.

(Please note: Delivery times may vary due to customs clearance procedures in your country.)

Lead Time (Processing Time)

We inspect every component before shipping to ensure perfection.

• In Stock Items: Ship within 1-3 business days.

• Out of Stock: Approximately 15-30 business days for production and assembly.

Important Note: Please ensure your shipping address is 100% accurate. We are not responsible for lost packages due to incomplete or incorrect addresses provided at checkout.

Import Duties & Taxes

Customs & Duties

If your delivery address is outside of Taiwan, you may be subject to import duties and taxes once the package reaches your country.

• These charges are the responsibility of the recipient.

• CRODER has no control over these charges.

• If you refuse to pay these fees and the package is returned, no refund will be issued.

💡 Tip: Estimate Your Cost Not sure about the tax?

You can use a free Import Duty Calculator to get an estimate. Enter product discription or HS Code.

▶ HS Code Reference :

- Wheel Components (8714.92) : Wheel rims and spokes
- Braking Systems (8714.94) : Brakes, including coaster braking hubs and related parts
- Drivetrain & Pedals (8714.96) : Pedals and crank-gear (cranksets)
- Other Accessories (8714.99) : Other parts (including handlebars, saddles, etc.)

Payment Methods

We accept the following secure payment methods:

• Credit Cards: Visa, Visa Electron, MasterCard, American Express

• PayPal

Return & Exchange

14-Day Return Policy If you receive a defective or damaged item, please contact us at info@crodercycling.com within 14 days of receipt.

Return Conditions:

• Products must be unused and in new condition with original packaging intact.

• Return Shipping Cost: The customer is responsible for return shipping costs unless the item is defective or we sent the wrong item.

• We strongly recommend using a trackable shipping service. CRODER is not responsible for return packages lost in transit.

How to Start a Return:

Email us with your Order Number and photos of the issue.
We will evaluate the case and provide a return address (Taiwan Service Center).
Once received and inspected, a refund or replacement will be processed within 3-5 business days.

Looking for something else?

If you are looking for Order Tracking, Warranty Claims, or Product Registration, please visit our Warranty & Service Page.