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COUPON CODE : CRODERNEW \ NEW WEBSITE LAUNCH / \ ALL 5% OFF /

SHIPPING

Delivery times may depend on the location of the shipment address. 
We’ll ship your order within 1-3 business days after you’ve placed it. 
Usually, it would take 5-7 business days for delivery.

 Order Shipped

1-3 Business Days

Delivery Time

5-7 Business Days

 

However, it may take longer due to Customs inspection,

or during peak season or before some major festivals.
Please check your shipping address for errors before processing any orders.
We cannot be responsible for

packages delivered incorrectly or lost due to incorrect or

incomplete shipping information provided by a customer.

SHIPPING METHOD

Domestic Shipping

中華郵政 / 順豐速運 / 大榮貨運 / 新竹物流 / 店到店

International Shipping

FedEX / SF / OCS / EMS

International shipments are processed through our shipper and then forwarded to your local mail carrier for final delivery.
If tracking has stalled for your shipment, please use your tracking number with your local mail carrier for more tracking information.

 

Note that it may take up to 2+ weeks for a package to be processed into your country.
If you’re having trouble tracking your order, please e-mail us at 
info@crodercycling.com or send message to us.

PAYMENT

You can pay with the following cards: 
Visa, Visa Electron, MasterCard, American Express and PayPal.

 

We do not accept cash, checks or phone orders except you purchased from our authorized distributors.

REPAIRS OR WARRANTY CLAIMS

For information regarding warranty claims,
please consult our WARRANTY POLICY page. 

For repairs, please email the following information to info@crdoercycling.com

Your name, phone number and shipping address

• Order Number(If available)

• Items Returning

• A brief description of the issue photos

 

Please send the returned items back to our warranty department at the below address.
All online items must be sent to this location for repairs.

CHENNQ HOU CO., LTD.

No. 65, Dadun 4th St., 
Nantun Dist., 
Taichung City 408359 , Taiwan (R.O.C)

 

For any questions about your Warranty Program,
contact our CCS (Croder Customer Service) team at info@crodercycling.com 

ORDERS & RETURNS

RETURN & EXCHANGE RULES

◆ If there are any defects or damage with the item(s) you receive, please contact us at info@crodercycling.com within 14 days from the receipt of your shipment for a promopt refund or replacement.

◆ If 14 days have gone by since your purchase, unfortunately we can't offer you a return or exchange.
Please notifying the order number, the name and the details of the goods to help us determine what exactly is wrong and if a replacement part woruld be helpful.

◆Purchases made directly from crodercycling.com must be returned within 14 days of purchase. Products must be unused and in new condition with the packaging intact and all documentation included. 

◆ Customer should pay the full cost of the return/exchange shipping. CRODER will only pay for return shipping if an item is defective. 

◆ It takes 3 to 5 business days after a package arrives at our warehouse for your return to be processed and a credit to be issued to your account.

◆ CRODER cannot be held liable for items lost in transit, therefore we recommend using a carrier that can provide tracking and insurance.

◆ CRODER cannot be held responsible for items lost during return shipping.